Terms and Conditions

1. Withdraw and Cancel Services, and Make Financial Transactions:

Champ'n Churros reserves the right to withdraw or cancel services at any time. Customers will be notified of any cancellations and will receive refunds according to our cancellation policy.
All financial transactions must be completed in accordance with our payment terms. Failure to comply may result in service withdrawal.

2. Manage Customer Expectations:

While we strive to provide accurate and up-to-date information, Champ'n Churros is not liable for any errors or omissions on our website.
We are not responsible for any website downtime or technical issues that may arise.

3. Copyright Rules:

All content on the Champ'n Churros website is protected by copyright. Users may not reproduce, distribute, or create derivative works without explicit permission.
Attribution is required when sharing or referencing our content.
Commercial use of any content is strictly prohibited without prior written consent.

4. User Behavior:

Users of our website and services are expected to behave lawfully and respectfully.
Unlawful behavior, hate speech, bullying, promotions, and spam are strictly forbidden.
We reserve the right to disable user accounts that violate these terms.

5. Disable User Accounts:

Champ'n Churros reserves the right to disable user accounts that violate our terms and conditions or engage in inappropriate behavior.
Users will be notified of account disablement and the reasons for such action.

6. Additional Terms and Conditions:

By using Champ'n Churros' services, you agree to these terms and conditions. This agreement protects both Champ'n Churros and its customers.
Any disputes arising from these terms will be governed by the laws of the state of California.
These terms and conditions are subject to change. Users will be notified of any updates or amendments.

Common items in a terms and conditions agreement allow you to:

Withdraw and cancel services, and make financial transactions.
Manage customer expectations, such as liability for information errors or website downtime.
Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
Disable user accounts.
Write down any other terms or conditions that protect you or your audience.

Cancellation and Refund Policy

1. Cancellation Terms:

Catering Services: Cancellations made at least 72 hours before the event will receive a full refund of the 25% deposit. Cancellations made within 72 hours of the event will not be refunded.
In-Person Orders: Cancellations made at least 24 hours before the scheduled pickup time will receive a full refund. Cancellations made within 24 hours will receive a 25% refund.

2. State of Refund:

Refunds will be processed based on the cancellation terms outlined above. No partial refunds will be issued for incomplete services or unused items once the service has commenced.

3. Reason for Refund:

Refunds will be granted for cancellations as per the terms above or for services that could not be delivered due to our fault.

4. Process for Cancellation:

To cancel a service, please contact our customer service team via email at contac@champnchurros.com. Include your order number and the reason for cancellation.
Our team will guide you through the cancellation process and confirm the details.

5. Process of Refund:

Refunds will be processed within 7-10 business days of the cancellation confirmation.
Refunds will be issued to the original payment method used at the time of booking.
You will receive an email notification once the refund has been processed.

6. Contact Details:

For any questions or concerns regarding cancellations and refunds, please contact us at:
- Email: contact@champnchurros.com
- Phone: (408) 221-0038